Frequently Asked Questions (FAQ)

1. What is the difference between a personal and a commercial license?

• A personal license allows you to use the product for personal, non-commercial projects. You cannot sell, redistribute, or use the product to generate any profit.
• A commercial license allows you to use the product in a commercial context. You can integrate it into projects for clients or commercial services but cannot resell the product as a standalone item or redistribute it.

2. How will I receive the product I purchased?

• Once your purchase is complete, you will receive an email containing a download link via Google Drive. This link will give you access to the purchased digital product immediately.

3. Can I upgrade from a personal to a commercial license?

• Yes, you can upgrade your license. If you initially purchased a personal license but need to use the product commercially, please contact us at contact@architegram.com to arrange the upgrade.

4. Are the products protected by watermarking?

• Yes, all our products are protected with invisible watermark technology. This watermark allows us to trace unauthorized use or distribution of the product. If you violate the license agreement, we can identify and trace the source using this watermark.

5. Can I share the product with others?

• No. The products are licensed to one individual or entity per purchase. Sharing the product with others or distributing it without a proper license is a violation of our license terms and may result in legal action.

6. What happens if I violate the license terms?

• If you violate the license terms, we will revoke your license, and legal actions may be taken, including seeking financial damages. The invisible watermark embedded in our products allows us to trace unauthorized usage.

7. Can I get a refund if I change my mind after purchasing?

• Unfortunately, due to the nature of digital products, all sales are final. However, if there is an issue with the download or the file, please contact us at contact@architegram.com, and we will work to resolve the issue.

8. How do I contact customer support?

• You can contact us by emailing contact@architegram.com. Our support team is available to assist you with any questions or concerns regarding your purchase or product usage.

9. Can I use the product in multiple projects with a commercial license?

• Yes, with a commercial license, you are allowed to use the product in multiple projects for different clients, provided it is integrated into a larger project or service and not resold as a standalone product.

10. Can I customize the product after purchase?

• Yes, both personal and commercial license holders are allowed to customize the product for their projects. However, any redistribution or sale of the customized product is prohibited unless you have a commercial license and the product is integrated into a broader project or service.