Payment and Refund Policy

At Architegram.store, we strive to provide a transparent and smooth purchasing experience for our customers. This Payment and Refund Policy outlines how payments are processed, what steps to take if issues arise, and refund eligibility for digital product purchases.

1. Payment Methods

We accept the following payment methods for all purchases:

  • Credit/Debit Cards: Payments processed securely via Shopify Payments, Stripe, and PayPal.
  • PayPal: A secure method to pay via your PayPal account.
  • Other Payment Methods: Additional payment options available through Shopify’s platform depending on your location.

All transactions are securely processed through trusted third-party gateways. We do not store or retain your payment information.

2. Currency and Pricing

All prices are listed in [Currency], and payments will be processed in this currency. If purchasing from outside the UK, currency conversion rates and any associated fees are your responsibility.

  • Taxes: All applicable taxes (including VAT where applicable) are included in the purchase price. Customers are responsible for any additional local taxes or fees.

3. Digital Products and Delivery

  • Digital Products: All products on Architegram.store are delivered as digital downloads.
  • Delivery: Once your payment is processed, you will receive an email containing a download link for your product. This link will be sent to the email address provided during checkout.
  • Link Validity: Download links are valid for 1 hour. Please ensure that you download the product within this time frame.
  • Download Limit: Each product can only be downloaded twice. Make sure to save the product securely on your device after download.
  • Access: You are responsible for saving and backing up the digital product after download. Architegram LTD is not liable for lost access after the download limit is reached.

4. Payment Issues

If you encounter issues during payment, please ensure you have:

  • Sufficient funds in your account.
  • Entered accurate billing information.
  • Verified that your credit card or PayPal account is active and authorized for online purchases.

If the issue persists, please contact your payment provider to resolve the issue. If the payment still cannot be processed, please reach out to us at contact@architegram.com for assistance.

5. Refund Policy

Due to the nature of digital products, all sales are final once the product has been downloaded or accessed. If the product has not been downloaded, you may request a refund within 14 days of purchase.

  • Refund Eligibility: A refund will only be issued if the product has not been downloaded. We verify the download status through our system. If the product has not been accessed, you may request a refund by contacting us at contact@architegram.com.

  • Non-Refundable Circumstances: Once the digital product is downloaded, no refund will be granted. All refunds are subject to verification of download status.

  • Refund Process: Approved refunds will be processed to the original payment method used at checkout. Refunds may take up to 7-10 business days to appear in your account, depending on your payment provider’s policies.

6. Chargebacks and Fraud Prevention

If a chargeback is filed after a product has been downloaded, we reserve the right to dispute the chargeback by providing proof of delivery and product access to the payment provider. Architegram LTD will submit evidence such as transaction records and download verification to resolve any disputes.

7. Product Updates

Product updates or new versions are not guaranteed unless otherwise specified. Your purchase grants you access to the product version available at the time of purchase. Future updates may require a separate purchase or additional fee.

8. Download Limits and Backup Recommendations

To avoid losing access to your purchased products, we recommend saving the downloaded files to a secure location, such as cloud storage or an external hard drive. Each product comes with a maximum of two downloads and a 1-hour download window. After reaching this limit, you will no longer be able to access the product through the original download link.

9. EU Customer Rights

For customers within the European Union, you have the right to withdraw from the purchase within 14 days, provided that the product has not been downloaded or accessed. This right is waived once the digital product is downloaded as per EU consumer protection laws.

10. Issues with Product Downloads

If you encounter technical issues downloading your product or believe that the file is corrupted, please contact us within 14 days of your purchase at contact@architegram.com. We will work to resolve the issue by providing an alternative download link or a suitable solution.

11. Customer Support Response Time

We are committed to providing timely support to all customers. For inquiries, we aim to respond within 3 business days. Please ensure that your inquiry includes order details and a clear description of the issue.

12. Frequently Asked Questions (FAQs)

Can I get a refund if I don’t like the product? Refunds are only available if the product has not been downloaded or accessed. Ensure that the product meets your needs before completing the purchase.

How long does it take to receive my digital product? Digital products are delivered instantly to your email once payment is processed. If you do not receive your download link, check your spam/junk folder or contact support.

What if I accidentally delete the product? If you lose access to your digital product after purchasing, contact us, and we can assist in reactivating the download link if within the download limit. However, we strongly recommend backing up the product after download.

Contact Us

If you have any questions or concerns regarding your payment or refund, please reach out to us:

Effective Date: 12.09.2024